Privacy Policy

As of the 25th May 2018 a new law came into place and GDPR requires us to make you aware of our privacy policy, how we store your data and how it affects you.

By law we are required to keep medical records. The data we are given by you and/or your GP include your name, address, date of birth, GP details, next of kin, your email address and phone numbers that you choose to supply and your insurance details. This information comes to us as a registration sheet that you are asked to fill out at Shakespeare Clinic. Sometimes we receive a GP referral letter. We store these details securely on paper and electronically (on computer). These details are used to communicate with your GP and if necessary, the hospitals, other hospital consultants or medical professionals should this be appropriate and your insurers for payment of your consultation or treatment. Without this information we are unable to accept you as a patient. We will always communicate the consultation or treatment with your GP whether they have referred you or not.

We are required by law to inform you of your treatment plan and costs involved. We would like to do this by email or paper. Your email address will be checked in clinic and your permission noted. Sometimes we may need to contact you regarding your care. We will do this with the details that you have supplied on registration. This contact is usually by phone on your preferred number. However, if you supply a second telephone number, we may use this too. We do not analyse the data we keep, nor do we communicate with you for the purpose of marketing.

By law we are required to keep medical records. Once again this is in electronic and paper form. We usually keep your medical records for eight years however, there are exceptions. If you would like further information, please do not hesitate to contact our Practice Manager.

Emergency Call

In case of urgent, feel free to ask questions.